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Privacy and Data Use
Privacy Policy
ALUKARD separates marketing analytics from regulated care workflows. Personal and health-related information is processed only for approved purposes and according to applicable privacy law.
Trust and compliance
What information we collect
We may collect account details, contact information, device and usage data, consent records, payment workflow data, intake responses, and lab or care-plan context where legally permitted.
How information is used
Data is used to provide services, route assessments, support provider review, manage lab and fulfillment operations, handle billing, communicate with members, and improve platform quality.
Marketing and analytics controls
Non-essential marketing and analytics tags should run only after consent. Protected health information must not be sent to advertising pixels or non-compliant analytics tools.
Sharing and service providers
Information may be shared with trusted service providers, labs, payment processors, and care operations partners where needed to provide services and where contractual safeguards apply.
Your privacy choices
Depending on your location, you may request access, correction, deletion, communication-preference updates, or marketing opt-out changes by contacting support.
Contact
For privacy requests or policy questions, contact ALUKARD support through the official account and support channels listed in your member portal.