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Protected Health Information
Notice of Privacy Practices
This notice explains how health-related information may be used and disclosed and the rights members may have regarding records and communication preferences.
Trust and compliance
Permitted uses and disclosures
Information may be used to support treatment, payment workflows, and operational activities needed to deliver telehealth services, lab coordination, fulfillment, and support.
Additional disclosures
Certain disclosures may be required or allowed by law, including public health obligations, regulatory requests, legal process, and safety-related reporting.
Member rights
Where legally available, members may request access to records, request corrections, receive an accounting of certain disclosures, and ask for communication preferences or restrictions.
Breach notification
If a reportable incident affects protected information, notifications should be sent according to legal requirements and incident-response procedures.
Questions and complaints
Members can contact support for privacy questions or to file a complaint about privacy practices. Filing a complaint does not affect care access.